EditFAQ - Troubleshooting
backEditI'm presented a message regarding problem(s) with the 'Arial' font.
The most likely scenario is that you uninstalled an application that incorrectly removed the default Arial font that was installed as part of the Windows installation.
Click here for troubleshooting information.EditI don't see the module I need.
You may need to make sure you have the proper roles assigned for that user. In the Administration->Users section, click the MEMBER OF/ROLE tab and check the boxes next to the roles necessary for the user.
Edit"Something" happened and I can no longer run/update RadioTraffic.com.
There are some uninstallation mechanisms and/or virii that will corrupt the installation cache on a computer. When this happens, applications may not be able to successfully launch and/or update. We've found that if you clear the installation cache, this might correct the problem. This cache is located at:
%userprofile%\Local Settings\Apps
The simplest way to clear the installation cache is to:
- Press WINDOWS+R to bring up the Windows Run window.
- In the Open text box, type "rundll32 dfshim CleanOnlineAppCache" (without the quotation).
- Press OK.
Remove this folder, restart your computer (optional) and try launching RadioTraffic.com from your start menu or from the web link. If this does't work, please contact a computer professional regarding possible virus removal.
EditIt doesn't appear I can connect to the server, what port(s) are used to communication?
Currently we use ports 80 and 2433.
EditDoes the software work with web proxy servers?
It's difficult to say we work with all proxy servers; however, we have tested it against some. Testing has shown that it will work as long as you can turn off any caching for http://www.traf.com. Caching will cause issues with information being out of date and it is essential that you have the most recent "page" available from the website/web services.
EditDoes the software work with the font scaling?
We do not consistently test software changes with any font scaling in place; we test using the default configuration (96 DPI or 100% scale). As such, we recommend using the software at this setting.
However, if you need to scale the fonts; we recommend enabling the "Use Windows XP style DPI scaling" option available on the "Custom DPI Setting" dialog that can be reached by right-clicking on the Windows desktop, choosing the Screen Resolution option, on the window that is displayed, toward the bottom, you click on the "Make text and other items larger or smaller" and then on the "Set custom text size (DPI)" link in the left hand side of the screen. You can also get to the link by navigating through the control panel under Control Panel->Appearance and Personalization->Display->Make text and other items larger or smaller.
Making these changes requires that you log out and back into Windows; so save your changes beforehand.