Modified: 2009/10/13 11:38 by admin - Categorized as: Help

Edit

Installation and Setup

Edit

How do I register my software?

Please contact us and we can assist you in registering your software.

Edit

What if my log on information does not work?

Please contact us and they can assist you in signing into your software.

Edit

Will it work on my MacBook Pro?

If your MacBook is an Intel-based processor (newer models), you could use products such as Parallels or VMWare Fusion to run Mac OS and Windows OS software side-by-side on your Mac OS desktop. Although we can't support these products directly, we have many customers using these to run our software on their Mac OS machines. We do support the software under the Windows portion of the operating system. For more information regarding these products, please visit their respective web sites.

Edit

How can I save a report so I can email it?

Most of our reports can be saved to several formats including PDF, of which you can attach to an email to send it on.

For those reports that currently do not support this, there are several virtual printers that are available. The main two are PDF and XPS document writers; of which we've excusively tested using the XPS family (which is installed/used by Microsoft Windows Vista and/or Microsoft Office). If you do not have Microsoft Windows Vista or Microsoft Office 2007 or greater (of which the XPS components are already installed), you can download them for free by going here.

Edit

Administration

Edit

How do I add address and other station information?

In the stations module after choosing your station enter station slogan, calls and web address under the GENERAL tab and station address, phone number and logo under the ADDRESS tab.

Edit

How do I add a new user?

Open the adminstration module and choose Users. Click the NEW button and fill in your information. Make sure to click the box in the top right to activate the account.

Edit

How do I delete a user?

Because RadioTraffic also handles your billing and accounting, you currently can not delete a staff member who has edited, entered or approved any portion of your data.

If you want to bar a user from accessing the system, open the Administration module and then Users. Choose the user whose access you wish to block and uncheck the box next to Active and click apply. The user will no longer be able to access the system.

Edit

How do I set my automation system?

RadioTraffic allows you set your automation system, log file export and aired log import paths through the STATIONS second of the automation module. Select your station and choose the FILES tab. Select your automation system from the drop down menu. If your automation system is not listed contact your RadioTraffic support tech.

Edit

Billing

Edit

How do I finalize my invoices?

Open the Accounts Receivable module. In the View menu, choose Pending Invoices. To finalize invoices, click the box next to the invoice and then click the FINALIZE button in the lower left corner of the window.

You may also finalize an invoice by choosing an individual customer in the customer list, right clicking on any gathering invoice and choosing finalize.

Edit

Why does an invoice show a zero balance?

An invoice can show a zero balance for several reasons. Begin by checking the line items of the invoice to see if the spot rate was zero. Check for any adjustments that could have been made to the invoice. It's also possible the invoice has not been finalized.

Edit

How do I add an item to a pending invoice?

As long as the invoice is still pending, it is possible to extend the order using an off air revenue line item and have that charge added to the invoice. The off air revenue must occur within the start/end date of the pending invoice invoice and be assigned to the same station as the invoice. Once you enter the line item and approve it, you will need to exit out of the application and restart in order to get the automatic OAR billing cycle to process the OAR and have the charge placed on the invoice. We are actively working to improve this process.

Edit

Can I send invoices via e-mail?

Yes. To activate electronic invoicing you will need to do two things. First, when entering a customer's information enter an e-mail address then click the billing tab and check the box for Deliver via E-mail. Then in the Administration module, choose station and then the E-mail tab. Enter the information you want to appear on the invoice e-mail.

Edit

Can RadioTraffic handle notarized invoices?

Yes. In the Administration section choose the Stations module and the Billing tab. Enter your notary text in the box provided.

Edit

Copy

Edit

How do I create a new piece of copy?

There are two ways to create new copy. First, you can create new copy when placing a new copy rotation. Click the NEW button for the new copy window. Second, in the customer entry window choose the COPY tab and click NEW for the new copy window.

Edit

How do I create a copy rotation?

In the order entry window, click the rotation tab. Click NEW to open the Copy Assignment/Rotation window. Click the add button to put spots into the window. Choose one spot to have it run exclusively for that order. To have spots rotate, put the spots you wish to rotate into the window in the radio needed to achieve your desired rotation.

Edit

Customers

Edit

How do I add a new customer?

You have two ways to add a new customer. In the administration module, click the Customers icon to open the customer list then click new.

You can add customers during the order entry process.

Edit

How do I delete a customer?

Because RadioTraffic also handles your billing and accounting, you cannot delete a customer who has had an order with your business. However, to remove a client from customer lists and billing reports, open the client in the customer window and change their status from active to inactive.

Edit

Formats

Edit

How do I build my formats?

In the Administration program choose the Formats module. Choose the station whose formats you wish to edit. Create your breaks, automation commands and log notes. Click and drag those items into the main window to build templates and formats.

Edit

Logs

Edit

How do I check for missing copy errors when I lock my log?

Throughout the editing of the log, the MISSING COPY tab in the lower portion of the log editing screen will give you real-time updates to what copy (if any) is missing. If you have an automation system selected, the log will not allow you to lock/export until these errors have been taken care of.

Edit

How do I fix a copy error on my log?

In the MISSING COPY tab, you could remove the item from the log or take note of the clients with incorrect, missing or invalid copy. You can then either use the order entry module to add copy to the order(s) or use the customer module to add copy. Once done, open the log and verify that all copy has been taken care of.

Edit

Orders

Edit

How do I place an order?

Open the order module. Choose the client for whom you're placing an order and click NEW. Choose either new for a spot order or Off-Air Revenue for non-spot revenue items.

Edit

How do I edit an order?

Highlight the order you to edit and right click. Choose OPEN from the menu to open the order for editing. Make sure to click APPLY before exiting to save any changes.

Edit

How do I edit a line item?

In an open order, highlight the line item you wish to edit and right click. Choose EDIT from the menu and make any changes. Make sure to click APPLY before exiting to save any changes.

Edit

I don't have the option to edit a line item.

If a line item has already begun to air, you cannot edit the line. If you need to make changes to an order that has started, right click on the line and STOP the line. Duplicate the line item, make your changes and then approve the line.

Note: Group administrators have a ability to edit a limited portion of a running order.

Edit

We sell a lot of packages. Do I have to type the same thing in for multiple clients?

You can create a package that can be used for any client with your system. Packages will be available by right clicking in a client's order window and choosing "New from package..."

Edit

How do I create a package?

Open an order and place all line items for the package within that client's order. Once you have completed the order, you can right click on the order and select CREATE PACKAGE to create a package that can be reused when creating new orders.

Edit

What is Off-Air Revenue?

Off-Air Revenue is sometimes called NTR or Non-Traditional Revenue. This is for any item that does not involve actual commercials like live broadcasts or ads on your website.

Edit

Troubleshooting

Edit

My Arial font is corrupted.

We do not ship any fonts with our software installation. It is likely that some other software has either removed font(s) during uninstall or incorrectly installed a font that was designed for another edition of Windows (98, ME, 2000, XP, Vista, etc.). You will need to acquire a replacement for your respective operating system version in order to correct this problem.

Edit

I don't see the module I need.

You may need to make sure you have the proper roles assigned for that user. In the Administration->Users section, click the MEMBER OF/ROLE tab and check the boxes next to the roles necessary for the user.

Edit

"Something" happened and I can no longer run/update RadioTraffic.com.

There are some uninstallation mechanisms and/or virii that will corrupt the installation cache on a computer. When this happens, applications may not be able to successfully launch and/or update. We've found that if you delete the installation cache, this might correct the problem. This cache is located at:

%userprofile%\Local Settings\Apps

Remove this folder, restart your computer and try launching RadioTraffic.com from your start menu. If this does't work, please contact a computer professional regarding possible virus removal.

Edit

It doesn't appear I can connect to the server, what port(s) are used to communication?

Currently we use ports 80 and 2433.

Edit

Does the software work with web proxy servers?

It's difficult to say we work with all proxy servers; however, we have tested it against some. Testing has shown that it will work as long as you can turn off any caching for http://www.traf.com. Caching will cause issues with information being out of date and it is essential that you have the most recent "page" available from the website/web services.