EditInstallation Troubleshooting (Essentials)
backEditAfter initial installation, the software doesn't seem to want to start.
On some machine configurations, the application is (due to installation and administrator account) running "in the background". The simplest solution is to perform a shutdown and restart and lauch RT using the icon on the desktop.
EditI get a message stating "The .NET Framework 4.5 is not supported on this operating system."
The .NET Framework 4.5 components from Microsoft WILL NOT work on Windows XP. You can determine the version of Microsoft Windows you are using by pressing the "Windows" key and the "R" key at the same time to bring up the "Run" window. In this window, type "winver" (without the quotes) and press enter. A window should become visible clearly showing which version of Microsoft Windows you are currently using. For more information on determining which version of Microsoft Windows you are using, please go
here. In order to use this product, you must have a version of Microsoft Windows that has been released within the past 10 years. We do offer
TrafficXP; which does work with the version of Windows you are using. NOTE: Everyone in your organization must be using the same product. If everyone is using this product, you must upgrade your computer to a new version of Windows (or purchase a new computer).
EditI get a message stating that I can't install due to the missing the Microsoft .NET 4.5 components.
These need to be downloaded directly from Microsoft. Please use the
Microsoft .NET Framework 4.5 (Web Installer) to do so. Once done, please retry the
accepting of this agreement to begin the installation.
EditI get a message stating "Application cannot be started. Contact the application vendor.
If you try to install over an existing installation, you will get this error. Please verify that you have successfully uninstalled any prior installation of the client software. To do this, go to Windows Control Panel->Programs->Programs and Features. Search through the list to verify that RadioTraffic has been removed. If found, please follow on screen instructions to Uninstall.
Another possibility is that the uninstall failed to completely remove due to external factors, such as an antivirus application. You can try to clear the Windows application cache manually. To do so, start the Windows Run dialog by pressing the Windows+R hotkey combination. In this dialog, type:
rundll32 dfshim CleanOnlineAppCache
Alternatively, you could manually clear the cache by deleting the folder that contains this information from your file system. In order to see this folder, you may need to show hidden/system files.
The application cache is located at:
%userprofile%\Local Settings\Apps
EditThe application has been working fine, however, now I'm having issues.
It is possible that the configuration information has been corrupted by external systems to RadioTraffic. You can safely remove these settings by deleting the files from the following location:
%userprofile%\AppData\Local\RadioTraffic.com\Client45
EditI'm unable to get the .application link to work using (insert browser name here)...
Try installing using this
setup.exe.
EditMicrosoft Internet Explorer 9 is not allowing me to download/run the setup.exe.
The enhanced security mechanisms included in Microsoft Internet Explorer 9 will, by default, prevent you from easily executing the setup.exe. In order to get the installation started, follow these steps:
1. Click on the
setup.exe link to begin the process. A moment later, you should see a prompt near the bottom center of the browser similar to the following image.
2. Click on the "Run" button. A moment later, you should see another prompt similar to the following image.
3. Click on the "Actions" button. This will present a window similar to the following image.
4. Click on the "Run anyway" button to begin the actual installation. From here follow the on screen prompts accordingly to install the Microsoft .NET Framework 4.5 system components and the RadioTraffic.com client software.
EditKnown Issues
- Some versions of Trusteer Rapport has been verified to cause issues with the .NET Framework that prevents applications from launching successfully. If using Trusteer Rapport, be sure to get the latest release of their product. If you have the latest version, please consider uninstalling it to verify if it is causing problems; if it is causing problems, you'll need to contact Trusteer for additional support.
EditIf still having problems...
Use the .NET Framework setup verification tool to verify that the .NET Framework is installed correctly. This .NET Framework setup verification tool is designed to automatically perform a set of steps to verify the installation state of one or more versions of the .NET Framework on a computer. It will verify the presence of files, directories, registry keys and values for the .NET Framework. It will also verify that applications that use the .NET Framework can be run correctly.
There are two ways to get this tool:
If the verification tool finds any issues, there is a .NET Framework Repair Tool that can be found at the following locations:
For additional support on this tool:
For additional details, refer to
Aaron Stebner's (Microsoft) blog.