Email Settings

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Email Settings

RT sends two types of emails: The first are emails that you, the person signed in, send out; and the second are emails that you are sending out on behalf of someone else. For the emails that are being sent out that are from you, this is where you specify the display name and the return address that will be part of the actual email sent out. This is the "default" email information that is included whenever the necessary information is not available when sending the emails out by proxy.

No matter what type of email(s) you are attempting to send, RT requires that you have the ability to send these email(s) through an internet email server through your internet service provider. We've modeled the RT email settings window so that it is very similar to several other popular email clients.

From the Dashboard, navigate to Settings > Email.

The Email settings window appears:

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RadioTraffic requires the following:


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Encrypted Connection

At this time, RadioTraffic supports standard SMTP communication with the server and SMTPS (SMTP connections secured by SSL).

To enable SMTPS, check "Use SSL encrypted connection." You will also most likely have to use a different port number than 25. Check with you service provider for the specific port number and requirement for SSL.

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Logon Information

Most email servers require that you have a valid account in order to send through them in order to prevent email abuse. The User Name and Password in this section is the user name and password that your internet email provider requires in order for you to connect to their email server.

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Test Account Settings

The Test Account Settings provides a simple mechanism that allows you to verify your email settings by sending a test message through your service provider. This is kind of a two step process. Pressing the button will attempt to send an email using the settings provided. You will get a success or fail message in either case.

If it failed, double check your settings. If it succeeded, this means that RT was able to connect to the server using the settings provided and the server accepted the email. Using your regular email client, you can further verify if the message was sent successfully.

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The above message is what you are expecting to see if everything works as desired.

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The above message (or something similar) will be seen if one or more of the settings you provided are not correct. As part of the overall message displayed, it is important to note the third sentence could include any of the following:


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Commit/Cancel/Apply

The three buttons located in the bottom right portion of the dialog allow you to commit or cancel any changes that you've made. Buttons are enabled/disabled depending on the current change state and/or validity of the changes.

OK

Press the OK button to save your change(s) and close the dialog.

Cancel

Press the Cancel button to abort any change(s) made and close the dialog.

Apply

Press the Apply button to save your change(s), keeping the dialog open for further review/change(s).

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Additional Information

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Gmail

Settings


Enable Access

In order to allow RT to communicate with http://gmail.com, you will need to allow RT access by doing the following:

Option A


Option B

Navigate to here and turn ON access for less secure apps. (This suggestion provided by one of our clients; so please review/proceed with caution.)

Option C


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Hotmail


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Outlook.com


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Office 365


NOTE: The account being setup needs to also be enabled as one of the "Exchange Online" licenses. To verify this:

  • Log into the Office 365 admin center.
  • Navigate to USERS->Active Users.
  • Select the end user account, then click EDIT on the right panel.
  • Click Licenses, then click the drop-down icon after your Office 365 plan name.

    (The above instructions are from a Microsoft support question asked here.

Additional Information


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Yahoo


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Firewalls

Many internet service providers (ISPs) and/or corporate firewalls disable (block) the ability to send emails using computer(s) on network(s) or domain(s) they do not control. Please check with your ISP and/or corporate IT personel regarding what these settings should be.