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Software and services for the radio industry.

Customer/Contract Scenarios

Modified: 2016/05/20 09:38 by admin - Uncategorized
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Customer/Contract Scenarios

There are several common customer and/or contract scenarios that we seem to encounter pretty regularly that we'd like to break down individually as to the background, the process and the results desired. Please click on one of the following to read more about each scenario.

  • You have a schedule where the pattern will alternate between Mon/Wed/Fri and Tue/Thu alternating throughout the length of the contract.
  • Have a customer whom has a history of not paying their invoices without considerable effort on your part. To reduce the effort required by you, you have decided to require this particular customer to pay their invoices in advance and they have just placed an order for the next three months. However, they wish to pay for these three months in monthly installments. Because of this, you want to make sure that you have received the payment for the upcoming month prior to scheduling the spots.
  • There is a contract that has been running for several months that will continue to run for another several months. This contract started with one agency and now needs to switch to a different agency. To add an additional wrinkle to the problem, the sales team did not notify of this change until five days into the current billing cycle… so we need to be able to apply this change on spots that have already executed.
  • Assuming today is somewhere in mid-May 2016, I have a contract that I entered, ran, reviewed, and finalized the invoice back in January. The customer contacted us to bring to our attention (complained) that “it is wrong, we’ve been overbilled”. As it turns out, it was not supposed to bill Once Per Week (every Friday)… producing 5 entries, it should have been Once Per Week (every Monday)… producing 4 entries. How can I correct this?
  • Assuming today is somewhere in mid-May 2016, I have a contract that I entered, ran, reviewed, and finalized the invoice back in February. The customer contacted us to bring to our attention (complained) that “it is wrong, we’ve been under-billed” (Yeah… cause that happens.). As it turns out, it was not supposed to bill Once Per Week (every Friday)… producing 4 entries, it should have been Once Per Week (every Monday)… producing 5 entries. How can I correct this?
  • Customer prepays up front for the year, but schedule trickles in over time.
  • Customer schedule is known but doesn't follow any set/fixed pattern from week to week.
  • Customer will be billed a set amount per week regardless of number of spots run.
  • Customer account is shared across multiple sales people.
  • You have a contract that is "end of schedule, starts in April, ends middle of May". For whatever reason, you do not want the projections to show in the May column, you want it in April.
  • There is a contract that was entered where the invoice type was set to "Detail". Well after the fact (after billing), it is determined that it should have been "CoOp".

NOTE: This document is a work-in-progress and is currently known to be seriously incomplete and is in no particular order of relevance/occurrence; we are still working on completing the base list before enabling reading more on each scenario. If you'd like to contact us to either add to this list and/or have the details regarding any one of these, please do so by contacting customer service directly.